FAQ
Where are your pieces made?
Our garments are proudly made in the United States through select partners who specialize in fine tailoring, luxury finishes, and precision craftsmanship. As we continue to grow, we are exploring partnerships with carefully selected overseas manufacturers that align with our standards of quality and ethical production.
What type of materials do you use?
We prioritize premium fabrics such as wool, cashmere blends, high-grade cotton, and silk when applicable. Fabric content varies by garment and is listed on each product page, as well as on the garment care label.
How do I find my size?
A detailed size guide is available on each product page to help you select your ideal fit. For personalized assistance, you may contact our Customer Support team through the contact form or by email.
How should I care for my garments?
Each garment includes care recommendations on its label and on the product page. Many of our pieces require dry cleaning to preserve fabric integrity and finish. Please follow the specified care instructions to maintain longevity.
When will my order ship?
Orders typically process within 2 to 3 business days before shipping. Delivery estimates are shown at checkout based on your location and chosen shipping method.
Do you offer international shipping?
At this time, Sareta Ardore ships within the United States only. As our brand continues to grow, we plan to expand our shipping regions.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking information. You may use this link to follow your package.
What is your return policy?
We accept eligible returns within 14 days of delivery in new, unworn condition with all original tags and packaging. Final sale items are not eligible for return. Please visit our Return Policy page for full details.
Do you accept exchanges?
We do not accept exchanges. To ensure availability, we recommend placing a new order for the desired item and returning the original purchase following the standard return process.
What if my item arrives damaged?
Contact us within 3 days of delivery with your order number and photos of the concern. Our team will assist with repair, replacement, or refund depending on availability and item condition.
Can I make changes to my order after placing it?
If your order has not yet shipped, we will make our best effort to accommodate your request. Please contact Customer Support as soon as possible for assistance.
How can I contact Sareta Ardore?
You may reach our Client Care team using the contact form on our website or by email. We aim to respond promptly and provide a personalized level of support.